Agentic AI

Agentic AI represents a fundamental disruption in how businesses and customers interact. Agents now reason, plan, and act across enterprise environments, enabling organizations to move from task automation to outcome orchestration.

Levio helps clients deploy intelligent agents to transform workflows, enhance collaboration, and unlock new sources of value.

THE FUTURE OF ENTERPRISE IS AGENTIC

As adoption accelerates, organizations, employees, and consumers will increasingly delegate tasks to AI agents, empowering them to transact, negotiate, and make decisions on their behalf. This marks the emergence of a new, agent-to-agent communication channel that is radically different from traditional websites, apps, or service centers. Interactions will become faster, smarter, and increasingly autonomous, reshaping how services are delivered and consumed. Just as consumers will rely on personal agents, employees will work alongside enterprise agents to access information, automate routine tasks, and focus on higher-impact work. Agentic systems enable enterprises to anticipate needs, personalize at scale, and build experiences that evolve in real time.

EXPERTISE & SERVICES

ENTERPRISE PLATFORM AGENTS

Levio enables you to deploy AI agents within your enterprise platforms such as CRM, ERP, and ITSM systems, to support sales, service, IT, and operations. These agents streamline workflows, surface insights, and enhance decision-making from within the tools your teams already use.

AUGMENTED EMPLOYEE AGENTS

Levio designs AI agents to work alongside your teams and enhance day-to-day execution. These agents provide real-time insights, automate routine tasks, and support faster decision-making. Integrated into CRM and ERP systems and service platforms, they assist employees on complex, high-value work while increasing efficiency and performance.

CORE COMPETENCY AGENTS

Built on close collaboration with our clients, Levio develops AI agents that support the specialized work at the core of your business. Whether assisting insurance professionals with policy assessments, enabling financial advisors to analyze portfolios, or supporting legal teams in case preparation, these agents are trained on domain-specific data and workflows to enhance precision, speed, and consistency across high-impact tasks.

OMNICHANNEL CUSTOMER AGENTS

Levio designs AI agents that enhance customer engagement across every channel by drawing on your Customer 360 data. These agents operate across web, chat, email, and voice to resolve inquiries, personalize interactions, and escalate seamlessly when human support is needed. By integrating into your existing ecosystem, they help deliver faster, more consistent service while improving the overall customer experience.

AUTONOMOUS ROBOTICS

Partner with Levio to develop AI agents that bring autonomy to physical systems through intelligent motion planning, object interaction, and dynamic task execution. These agents operate in real-world environments to support robotics, logistics, and field operations—enabling systems to sense, decide, and act with minimal human intervention.

NETWORK MANAGEMENT AGENTS

Levio develops AI agents that support intelligent network operations by dynamically managing resources, balancing load, and predicting system demand. These self-healing agents continuously monitor infrastructure, respond to anomalies in real time, and optimize performance at scale—reducing manual intervention and minimizing downtime across complex environments.

AGENTIC AI FOUNDATIONS

DATA READINESS & AI ENABLEMENT

Before AI can deliver value, data must be accessible, secure, and actionable. Levio helps organizations build the foundational data platforms needed to unlock AI—combining data engineering, cloud strategy, and governance. This includes:
• Data discovery, mapping, and cataloging
• Building a secure and compliant data foundation
• Cloud migration and no-copy architectures
• AI-driven data quality and automation

AI GOVERNANCE

We embed trust, transparency, and accountability into AI systems—ensuring ethical design, regulatory compliance, and clear human-AI oversight at every stage, namely:

• Bias mitigation and model transparency
• Policy design and regulatory alignment
• Governance frameworks for agentic AI and ML systems
• Human-AI decision boundaries

AI STRATEGY & USE CASE MAPPING

Levio helps enterprises identify high-impact AI opportunities, prioritize initiatives with measurable value, and align AI investments to strategic business objectives. This includes:

• Enterprise AI maturity assessments
• Use case discovery workshops
• Business case validation & ROI modeling
• Executive enablement & change management

From Vision to Value

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AI Business Strategies

Our team helps you develop a comprehensive strategy that unlocks the potential of AI to maximize business value by empowering technical teams and aligning the entire organization. We create a clear roadmap and identify opportunities for AI to optimize processes and generate new revenue streams. The strategy includes short-term and long-term implementations across various departments such as finance, marketing, customer service, and supply chain.

Additionally, we consider the cultural impact of AI and help the organization adapt to the necessary changes in processes, employee skills, and responsible AI principles.

Our Capabilities:

Defining the AI Strategy
Enabling AI-Ready Culture
Implementing Responsible AI
Scaling AI

Develop and Deploy AI Solutions

Our team includes AI strategists, scientists, architects, and developers who are experts in Azure AI, Amazon AI, Google AI platforms, and the corresponding cloud platforms. The team has mastered the art of AI fundamentals of these platforms and is also proficient with open-source platforms (Anaconda, Scikit-Learn, etc.). We perfectly understand the complexities and risks of AI-driven automation and use this expertise to help companies identify business processes where AI can have the most significant impact by predicting or automating decisions.

We work closely with companies to collect the data to train the AI algorithms (transactions, sales, sensor data, etc.), and once the algorithms are trained, we integrate them into the business processes where they continue to adapt. This development process often involves applying pre-trained algorithms Azure AI, Amazon AI, and Google AI platforms.

Our Capabilities:

Customer experience (customer churn, content personalization)
Anomaly detection
Fraud detection
Recommendation engines
Natural language processing
Image and video analysis
Operations planning
Financial planning
Database, computation, and pipeline improvements to support scale

Manage AI Innovation

The fundamental nature of AI drives and changes business processes in ways that current commercial and open-source platforms can't fully handle. For businesses, data is a source of insights and a potential source of breakthrough innovation. We support business innovation that leads to new products, processes, and services based on scientific and experimental research and development that solve technical challenges (e.g., medical diagnosis, autonomous robot reasoning, human activity recognition from real-time video analysis).

Our approach to AI innovation involves promoting and prioritizing AI R&D ideas with measurable business impact and applying scientific AI R&D while helping organizations lead and shape responsible AI governance. It’s a multidisciplinary effort involving AI scientists, architects, and developers supported by subject matter experts (who understand business processes), users, and stakeholders. Our talent is committed to ongoing education to stay up to date with AI methodologies and related concerns.

Our Capabilities: