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Network Operations Center Technician

Canada - Remote

Are you looking to thrive in a stimulating work environment? Join the leader in digital transformation and boost your career at Levio. We offer you a unique opportunity to develop your expertise within a high-caliber team. The variety of challenges presented by our clients will give you the opportunity to excel and keep your expertise at its peak. Experience the daily life of our clients and be a significant player in the most ambitious projects in technology and software solutions. 


JOB DESCRIPTION:  

We are seeking for a Network Operations Center Technician for various large-scale projects. 

 
ROLE AND RESPONSIBILITIES

  • Responsible for monitoring network systems and infrastructure
  • Responsible for providing first-level technical support and rapid resolution of incidents and problems.
  • The technician will work as part of a team to maintain the health and performance of network operations.
  • Monitor network systems, servers and applications using monitoring tools.
  • Track key performance indicators and identify potential problems before they impact services.
  • Respond to alerts and incidents in a timely manner.
  • Investigate and diagnose incidents, including network outages and performance problems.
  • Provide first-level troubleshooting and technical support for network-related problems.
  • Escalate complex problems to higher level technicians for further investigation and resolution.
  • Maintain accurate and detailed records of incidents, troubleshooting steps and resolutions.
  • Update logs and reports to track incident resolution and network performance.
  • Communicate with other IT teams and stakeholders to provide updates on incident status and resolution.
  • Participate in regular audits of network systems and processes.
  • Identify process improvement opportunities and contribute to ongoing initiatives.
  • Keep abreast of industry trends and best practices in network operations.

QUALIFICATIONS AND EXPERIENCE

  • Bachelor's degree in Information Technology, Computer Science or equivalent
  • Basic understanding of networking concepts, protocols and technologies (e.g. TCP/IP, DNS, DHCP, routing, switching).
  • Familiarity with network monitoring tools and software.
  • Knowledge of operating systems (e.g. Windows, Linux) and network devices (e.g. routers, switches, firewalls).
  • Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues.
  • Effective verbal and written communication skills.
  • Ability to communicate technical information clearly and concisely to non-technical stakeholders.
  • Ability to work collaboratively in a team environment.
  • Willingness to learn and help other team members.
  • Strong time management skills and ability to prioritize tasks effectively.

SOCIAL BENEFITS: 

Levio offers several benefits to provide the greatest possible flexibility to its employees! In addition to offering a stimulating and dynamic work environment, we offer, among other things:  

  • 4 weeks of cumulative vacation from the start of employment 
  • Flexible hours 
  • Professional development allowance (PDA) for training, computer equipment, and physical activities 
  • Training tailored to your areas of expertise 
  • Registered Retirement Savings Plan (RRSP) with employer contribution up to a maximum of 3% of your gross salary.
  • Modular group insurance 
  • Public transportation or parking reimbursement when required 
  • Referral bonuses for new candidates 
  • 11 statutory holidays 
  • Personal days 
  • Active social life (5 to 7, social club, healthy snacks and coffee, etc.) 

Position Status: Full-time, permanent  

Levio subscribes to the principle of employment equity and applies an equal access employment program for women, Indigenous peoples, visible minorities, ethnic minorities, and persons with disabilities.  
 
Levio values diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment that highlights the unique contribution of our employees to the success of our company. As an employer committed to respecting employment equity, we encourage applications from diverse candidates. Accommodations are available upon request for candidates participating in all aspects of the selection process.  

The masculine gender is used without discrimination and solely for the purpose of streamlining this text.